Frequently Asked Questions

Who Supplies the vehicles?

All our vehicles are supplied through the relevant vehicle manufacturers UK dealer network.

Do vehicles have a warranty?

Yes, all our vehicles come with the full UK manufacturers warranty.

Is maintenance included?

Full maintenance is available as an optional fixed monthly cost and includes all scheduled servicing as well as wear and tear items such as tyres, brakes, exhaust,battery and labour charges.

What happens when I need a vehicle serviced or repaired?

If you included full maintenance in the contract you will receive a maintenance contact number from the finance company from which you can book the vehicle into a local approved garage. Upon request you may also be able to request free vehicle collection and delivery.

What if I need a replacement vehicle?

If your contract included an optional relief vehicle then this can be arranged by calling the maintenance number provided by the finance company. Without a relief vehicle option a hire car can be arranged at preferential rates through the finance company.

Is roadside assistance included?

Yes, all vehicles include either 12 months or 3 years breakdown recovery, depending on the manufacturer. If an optional full maintenance contract is taken, breakdown is usually included as part of the contract for the full term.

What happens in the event of a breakdown?

All vehicles include at least 12 months breakdown cover from the manufacturer although most manufacturers now offer 3 years cover fee of charge.Within the car or van book pack there will be an emergency number to contact day or night.

Is delivery and collection included?

We offer nationwide UK delivery to home or work. Collection depends on the type of contract taken. For business contract hire, personal contract hire, contract purchase or personal contract purchase the finance or lease company will collect the vehicle at the end of the contract unless you are purchasing the vehicle.

What are my options at the end of the contract?

This depends on the type of finance or lease contract taken, but usually at the end of the agreement, arrangements will be made to collect the vehicle.

How long is the lease period?

Our contracts range from 12 to 60 months depending on the vehicle and contract chosen.

What is the initial rental or payment?

While a minimum one rental or payment upfront is available, typically an initial rental or payment equivalent to 3 monthly rentals or payments is required. Larger initial rentals or payments usually can be given to reduce the monthly rental or payment.

Will the contract include Road Fund License?

Yes, either for the duration of the contract or 12 months. This will depend the type of contract taken. Business and Personal Contract Hire includes the RFL for the duration of the contract.

Is car insurance included in the lease?

The lease contract does not include motor insurance, you have to arrange your own fully comprehensive insurance on the vehicle. Optional GAP insurance should also be considered.

What if I exceed the agreed mileage on the contract?

Any mileage over the contract is charged at the excess mileage rate charged in pence per mile. As an example if the excess was 10 pence +VAT per mile then for 1,000 miles over contract you would be charged £100 +VAT.

What happens at the end of the lease contract?

At the end of the lease you will need to arrange with the finance company for the vehicle to be collected.

What happens if I want to end the lease early?

Contact us to request an early termination quotation.